Contact Us

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

Customer Service:

Email: sales@dreamyannie.com (We will research your request and respond within 24-48 hours. If you do not receive a reply in your inbox, please check your spam filter or junk folder for an email from our customer service team. If you prefer not to wait, please contact us by live chat)

Whatsapp: +8618362743768

Livechat: For urgent matters, click the live-chat icon in the lower-right corner of our website.

Business Hours: Monday to Friday, 10:00 AM to 6:00 PM (GMT-05:00)

How do I track my order?

Method 1: Please visit the lower right corner of our website and click on the live chat icon. Then, select 'Track My Order', enter your order number and registered email address to locate your order details.

Method 2: Visit https://dreamyannie.co.uk/account, click 'Sign In,' enter your email and password, and click 'Log In.' Navigate to 'My Account' to check the logistics status and track your order.

If there is a tracking number, it means your order has been shipped, and you can check the logistics information at any time. If there is no tracking number, it indicates the order has not yet been shipped. Please wait patiently or contact our customer service to inquire about the status of your order.